Mrs Kay Crook

Written by a patient at Northwick Park Hospital

Hi Kay, You are a really great nurse helping me with my condition. Keep up the good work!

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Listening

Written by a carer at St Mark's Hospital

Kay is very friendly, approachable and ready to listen. Always has enough time never in rush. Gives all the information needed and tries and finds answers for anything asked that she is not aware of. Replies to emails quite quickly. Always happy.

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Listening

Written by a carer at St Mark's Hospital

Kay has been looking after our son (who has colitis) at Northwick Park for a couple of years now. She has an excellent rapport with him despite his jokes about West Ham. We have always found her to be professional, sympathetic and willing to go the extra mile for her patients. She is a true asset to the health service.

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Listening

Written by a carer at St Mark's Hospital

Nurse Kay is a very lovely person. She gives the best of service with a beautiful smile. My daughter feels cool dealing with her. She tells us of all the options available and suggest the best for us. She calms us down whenever we look worried. She does not hesitate to seek further advice from Dr. Hyer when the need arises. We are so happy to work with her. We have seen a lot of improvement in our daughter since working her over a year ago. So a big thank you Mrs. Kay Crook. Please, keep it up.

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Listening

Written by a carer at St Mark's Hospital

My 11 year old son was diagnosed with Ulcerative Colitis in July 2017. Having seen Dr Hyer at the Chelsea and Westminster Hospital, his care has been taken over by Mrs Kay Crook (Specialist IBD nurse) who my son sees at Northwick Park Hospital. At my son's last routine visit, I told Kay how very impressed I was with the service we received from her. My son feels totally comfortable in her presence and everything is explained to him so he has no fears or worries. On several occasions where I have been anxious, I have e-mailed Kay and have always had a very rapid response from her or one of her team which puts my mind at rest. eg. I was worried that one of my sons recent blood tests showed that his potassium level was extremely high which is extremely dangerous. Kay explained that in many cases, the way the blood is taken (if it comes out too fast etc) and the way it is handled can give a false reading, so not to be too alarmed as his general health is good and repeat test would more than likely show a lower level. On another occasion, one of my son's tablets came out whole when he went to the loo. I was worried, but as he had a bug/virus at the time. Kay explained that it was perfectly normal that the tablet fast tracks through the body when you have a bug/virus. My son certainly does have the best care!

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